Best professionals offering call center services in Westlands

Call Center Services in Westlands, Nairobi Area

Description

The call center service is a professional outsourced solution for businesses and organizations to manage their customer interactions. It involves a team of trained agents who handle customer inquiries, provide support, and resolve issues via phone, email, or chat.

Professional Requirements

To perform this service, professionals need to possess excellent communication skills, both verbal and written. They should be able to work in a fast-paced environment, multitask, and handle multiple calls simultaneously. A degree in a related field such as business, marketing, or communications is preferred.

Recommended Accreditations and Certifications

Industry professionals should consider obtaining certifications such as Certified Call Center Representative (CCCR) or Certified Customer Service Representative (CCSR). These certifications demonstrate their expertise and commitment to providing excellent customer service.

Tips for Choosing the Best Service Provider

When selecting a call center service provider, consider factors such as their experience, reputation, and technology infrastructure. Ensure they have a team of trained agents, a robust customer relationship management (CRM) system, and a proven track record of delivering high-quality services.

Questions to Ask Before Hiring

• What is your experience in providing call center services?
• How do you ensure data security and confidentiality?
• What is your process for handling customer complaints?
• Can you provide references from previous clients?

Useful References

For more information on call center services, refer to industry associations such as the International Customer Service Institute (ICSI) or the Customer Service Institute of America (CSIA).

Average Prices in Westlands, Nairobi Area

The average hourly rate for a call center agent in Westlands, Nairobi Area is between 500.00 KES and 1,500.00 KES. The fee varies depending on the agent's experience, the type of service provided, and the technology used.

Requesting a Quote

To request a quote for call center services, simply fill out a request form on our platform, providing details about your business needs and requirements. Our team will review your request and provide a customized quote within 24 hours.

Fees for Call Center freelancers

The average daily fee for the experienced freelancers is 1,500.00 KES.

The fee varies depending on the city in which the are located. For instance, the average daily for a Call Center in Nairobi is 1,200.00 KES while in Mombasa is 1,000.00 KES or in Kisumu is 900.00 KES.