Best professionals offering call centre manager services in Nyeri

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Leonora Mwangi
KSh 100 per hour

Leonora Mwangi

Professional Article writer

Healthcare

I am a highly driven, creative and innovative IT graduate with an aim of delivering great content through my excellent writing, editting and communica ...

Nyeri
Call centre manager + 3
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Call centre manager in Nyeri

Job Description for Call Centre Manager in Nyeri

Professional Requirements

A call centre manager in Nyeri must have a strong background in customer service, leadership, and communication. They should have a degree in business administration, marketing, or a related field, and at least 3 years of experience in a call centre environment.

Recommended Accreditations and Certifications

Industry professionals in this field may consider obtaining certifications such as the Certified Customer Service Representative (CCSR) or the Certified Call Centre Manager (CCCM) to demonstrate their expertise.

Choosing the Best Service Provider

When selecting a call centre manager, clients should look for professionals with a proven track record of success, excellent communication skills, and a customer-centric approach.

Questions to Ask Prospective Call Centre Managers

  • What is your experience in managing call centre teams?
  • How do you handle customer complaints and issues?
  • What metrics do you use to measure call centre performance?
  • How do you stay up-to-date with industry trends and best practices?

Useful References

For more information on call centre management, clients can refer to industry publications such as the International Customer Service Institute (ICSI) or the Call Centre Institute (CCI).

Average Prices for Call Centre Management in Nyeri

The average hourly rate for a call centre manager in Nyeri is between 500 and 1,500 KES, depending on experience and qualifications.

Requesting a Quote for Call Centre Management

To request a quote for call centre management services, clients can submit a request to a professional platform, providing details about their project requirements and budget. The platform will then match the client with suitable professionals who can provide a quote for their services.

Fees for Call Centre Manager freelancers

The average daily fee for the experienced freelancers is 1,500 KES.

The fee varies depending on the city in which the are located. For instance, the average daily for a Call Centre Manager in Nairobi} is 1,800 KES while in Mombasa} is 1,200 KES or in Kisumu} is 1,500 KES.

call centre manager jobs near Nyeri

  • Deputy Principal

    6 days ago

    TUME Middle Africa Consulting Ltd. Nyeri

    The school is seeking to recruit an experienced, visionary, and values-driven 'Deputy Principal' to provide visionary leadership and operational oversight of the Junior School. · Drive superior academic outcomes through a relevant, rigorous, and holistic values- driven curriculum ...

  • Director of Education

    2 weeks ago

    Career Directions Limited (CDL) Njabini

    The Director of Education is responsible for developing, leading, and executing the mission and strategic goals of the organisation and positioning as a co-ed model school for Gender Transformative Education from which we design, pilot, and scale interventions that address barrie ...

  • aftersales service technician

    1 month ago

    Chloride Exide Limited Nanyuki, Laikipia County

    Service technician will be expected to carryout repairs of items brought to the workshop, communicate to the clients and manage workshop processes. · Assist the team in designing of systems from main items to wiring diagrams/pictorials for presentation or any other purpose. · Rec ...