Best professionals offering call centre manager services in Nyeri

Job Description for Call Centre Manager in Nyeri

Professional Requirements

A call centre manager in Nyeri must have a strong background in customer service, leadership, and communication. They should have a degree in business administration, marketing, or a related field, and at least 3 years of experience in a call centre environment.

Recommended Accreditations and Certifications

Industry professionals in this field may consider obtaining certifications such as the Certified Customer Service Representative (CCSR) or the Certified Call Centre Manager (CCCM) to demonstrate their expertise.

Choosing the Best Service Provider

When selecting a call centre manager, clients should look for professionals with a proven track record of success, excellent communication skills, and a customer-centric approach.

Questions to Ask Prospective Call Centre Managers

• What is your experience in managing call centre teams?
• How do you handle customer complaints and issues?
• What metrics do you use to measure call centre performance?
• How do you stay up-to-date with industry trends and best practices?

Useful References

For more information on call centre management, clients can refer to industry publications such as the International Customer Service Institute (ICSI) or the Call Centre Institute (CCI).

Average Prices for Call Centre Management in Nyeri

The average hourly rate for a call centre manager in Nyeri is between 500 and 1,500 KES, depending on experience and qualifications.

Requesting a Quote for Call Centre Management

To request a quote for call centre management services, clients can submit a request to a professional platform, providing details about their project requirements and budget. The platform will then match the client with suitable professionals who can provide a quote for their services.

Fees for Call Centre Manager freelancers

The average daily fee for the experienced freelancers is 1,500 KES.

The fee varies depending on the city in which the are located. For instance, the average daily for a Call Centre Manager in Nairobi} is 1,800 KES while in Mombasa} is 1,200 KES or in Kisumu} is 1,500 KES.