Best professionals offering call centre services in Nakuru

Call Centre Services in Nakuru

Description

The call centre service is a professional support service that provides assistance to clients via phone, email, or chat. To perform this service, one requires strong communication skills, a patient attitude, and the ability to resolve customer complaints efficiently.

Requirements

To become a call centre professional, one needs to have a high school diploma or equivalent and excellent communication skills. Industry professionals are recommended to have certifications in customer service or call centre management.

Choosing the Best Service Provider

When choosing a call centre service provider, consider their experience, customer reviews, and the services they offer. Ensure that they have a good understanding of your business and can provide tailored solutions to meet your needs.

Questions to Ask Before Hiring

• What is your experience in providing call centre services?
• How do you handle customer complaints and issues?
• What are your working hours and availability?
• Do you have any certifications or accreditations in customer service?

References

For more information on call centre services, you can visit the International Customer Service Institute or the Customer Service Institute of America.

Average Prices

The average daily fee for a call centre freelancer in Nakuru is around KES 5,000. In Nairobi, the average daily fee is KES 6,000, while in Mombasa, it is around KES 4,500.

Requesting a Quote

To request a quote for call centre services, you can contact a service provider and provide them with your business requirements. They will then provide you with a customised quote based on your needs.

Fees for Call Centre Freelancers

The average daily fee for experienced freelancers is KES 5,000.

The fee varies depending on the city in which they are located. For instance, the average daily fee for a call centre freelancer in Nairobi is KES 6,000 while in Mombasa is KES 4,500 or in Kisumu is KES 5,500.