Best professionals offering telephone operator services in Nairobi

Telephone Operator Services in Nairobi, Nairobi Area

Professional Requirements

To become a telephone operator, one needs to have excellent communication skills, both written and verbal. A high school diploma or equivalent is often required, but some employers may prefer candidates with a degree in a related field such as communications or customer service.

Recommended Accreditations and Certifications

While not always required, certifications such as the Certified Customer Service Representative (CCSR) or the Certified Telemarketing Professional (CTP) can be beneficial in demonstrating a commitment to the field and staying up-to-date with industry developments.

Choosing the Best Service Provider

When selecting a telephone operator, consider factors such as their experience, language proficiency, and ability to handle high-pressure situations. It's also essential to ensure they are familiar with the local regulations and laws governing the service.

Questions to Ask Before Hiring

• What experience do you have as a telephone operator?
• Are you familiar with the local regulations and laws governing the service?
• How do you handle difficult or abusive customers?
• What is your approach to providing excellent customer service?

Useful References

For more information on telephone operator services and industry developments, consider consulting resources such as the International Customer Service Institute or the Telecommunications Industry Association.

Average Prices

The average hourly rate for a telephone operator in Nairobi, Nairobi Area can range from 200 to 500 KES (Kenyan Shillings), depending on the specific requirements of the job and the level of experience of the operator.

Requesting a Quote

When requesting a quote for telephone operator services, provide as much detail as possible about your needs, including the type of service required, the number of operators needed, and any specific requirements or qualifications you are looking for. This will help ensure that you receive accurate and competitive quotes from qualified service providers.

Fees for Telephone Operator freelancers

The average daily fee for the experienced freelancers is 500 KES.

The fee varies depending on the city in which the are located. For instance, the average daily for a Telephone Operator in Nairobi is 600 KES while in Mombasa is 450 KES or in Kisumu is 550 KES.