Best professionals offering online chat support services in Nairobi

Online Chat Support

Location: Nairobi, Nairobi Area

Online chat support is a professional service that involves providing assistance and support to clients through online chat platforms. This service is ideal for businesses and individuals who need help with various tasks, such as answering customer inquiries, providing technical support, and managing social media.

Professional Requirements

To perform this service, professionals must have excellent communication skills, both written and verbal. They must also be proficient in using online chat platforms and be able to work independently with minimal supervision.

Recommended Accreditations and Certifications

Industry professionals who provide online chat support may benefit from obtaining certifications in customer service, communication, or a related field. This can demonstrate their expertise and commitment to providing high-quality support.

Tips for Choosing the Best Service Provider

When selecting a service provider for online chat support, consider the following factors:

• Experience: Look for providers with experience in providing online chat support.
• Communication skills: Ensure that the provider has excellent communication skills and can effectively interact with clients.
• Technical skills: Verify that the provider is proficient in using online chat platforms and has the necessary technical skills to resolve issues.

Questions to Ask Professionals Before Hiring

• What experience do you have in providing online chat support?
• How would you handle a difficult customer?
• Can you provide examples of your work and any positive feedback you have received?

Useful References

For more information on online chat support, consider the following resources:

• International Customer Service Institute
• Customer Service Institute of America

Average Prices for Online Chat Support in Nairobi

The average hourly rate for online chat support in Nairobi is between 100.00 and 200.00 KES. However, rates can vary depending on the provider's experience, qualifications, and the type of support required.

Here are some average hourly rates for online chat support in other cities in Kenya:

• Nairobi: 150.00 KES
• Mombasa: 120.00 KES
• Kisumu: 100.00 KES

Requesting a Quote

When requesting a quote for online chat support, provide the service provider with information about your needs, including the type of support required, the number of hours needed, and any specific requirements or qualifications you have.

The service provider will then provide a quote based on their experience, qualifications, and the type of support required.

Fees for Online Chat Support freelancers

The average daily fee for experienced freelancers is 500.00 KES.

The fee varies depending on the city in which the freelancer is located. For instance, the average daily fee for a freelancer in Nairobi is 600.00 KES while in Mombasa is 450.00 KES or in Kisumu is 400.00 KES.