Best professionals offering call centre supervisor services in Nairobi

Call Centre Supervisor Service

Description

The Call Centre Supervisor Service is a professional service offered in Nairobi, Nairobi Area, that requires experienced and skilled professionals to oversee and manage call centre operations.

Professional Requirements

The professional requirements for this service include a degree in Business Administration, Marketing, or a related field, with a minimum of 3 years of experience in a call centre environment.

Recommended Accreditations and Certifications

Recommended accreditations and certifications for industry professionals include the Certified Call Centre Professional (CCCP) certification and the Certified Customer Service Representative (CCSR) certification.

Choosing the Best Service Provider

To choose the best service provider, clients should look for professionals with excellent communication and leadership skills, experience in managing call centre operations, and a strong understanding of customer service principles.

Questions to Ask Professionals

• What experience do you have in managing call centre operations?
• What strategies do you use to improve customer satisfaction?
• How do you handle conflicts or difficult customers?
• What is your approach to data analysis and reporting?

Useful References

Useful references related to the Call Centre Supervisor Service include the International Customer Service Institute (ICSI) and the Customer Service Institute of America (CSIA).

Average Prices

The average price for the Call Centre Supervisor Service in Nairobi, Nairobi Area, is between 500 and 1000 KES per hour, depending on the level of experience and the specific requirements of the service.

Requesting a Quote

To request a quote for the Call Centre Supervisor Service, clients can submit a request through a professional services platform, providing details about the service required, the level of experience needed, and any specific requirements or preferences.

Fees for Call Centre Supervisor freelancers

The average daily fee for the experienced freelancers is 1,500 KES.

The fee varies depending on the city in which the are located. For instance, the average daily for a Call Centre Supervisor in Nairobi is 1,800 KES while in Mombasa is 1,200 KES or in Kisumu is 1,500 KES.