Best professionals offering it technical support services in Mombasa

Technical Support Services in Mombasa

About the Service

Technical support services are essential for individuals and businesses in Mombasa, Kenya, to ensure smooth operation of their devices and systems. The service involves providing assistance and troubleshooting to resolve technical issues, install software, and configure devices.

Professional Requirements

To perform technical support services, professionals need to have excellent communication skills, patience, and problem-solving abilities. They should also have knowledge of operating systems, hardware, and software, as well as experience in troubleshooting and resolving technical issues.

Recommended Accreditations and Certifications

Industry professionals may benefit from obtaining certifications such as CompTIA A+ or Cisco CCNA, which demonstrate their expertise in technical support and networking. Additionally, experience in working with various operating systems and software can be an asset.

Choosing the Right Service Provider

When selecting a technical support service provider in Mombasa, consider their experience, certifications, and customer reviews. Ensure they have a good understanding of your specific needs and can provide timely and effective support.

Questions to Ask Before Hiring

• What experience do you have in providing technical support services?
• What certifications do you hold, and how do they relate to technical support?
• Can you provide examples of successful projects you have completed?
• What is your response time for technical support requests?
• Do you offer on-site or remote support, and which is more suitable for my needs?

Useful References

For more information on technical support services, consider consulting the following resources:

• Kenya ICT Board
• CompTIA
• Cisco

Average Prices for Technical Support Services in Mombasa

The average price for technical support services in Mombasa varies depending on the service provider and the type of support required. However, here are some approximate prices:

Hourly rate: KES 500 - KES 2,000

Daily rate: KES 5,000 - KES 20,000

Package deals: KES 20,000 - KES 100,000

Requesting a Quote

To request a quote for technical support services through a platform, follow these steps:

1. Provide detailed information about your technical support needs, including the type of support required and any specific requirements.
2. Choose your preferred service provider based on their experience, certifications, and customer reviews.
3. Submit a request for a quote, and wait for the service provider to respond with a customized quote.
4. Review the quote and negotiate the terms and price if necessary.

Fees for Technical Support freelancers

The average daily fee for experienced freelancers is KES 8,000.

The fee varies depending on the city in which they are located. For instance, the average daily fee for a technical support freelancer in Mombasa is KES 6,000, while in Nairobi is KES 9,000 or in Kisumu is KES 7,000.