Best professionals offering Customer Relations services in Mombasa

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Customer Relations in Mombasa
Rahma Shono
KSh800 hour

Rahma Shono

Freelance writer

Marketing / Advertising / Public Relations

I am a professional , creative , freelance  and content writer. · I am passionate about learning , Research  and Teaching. 

Mombasa
Customer Relations + 3
Lilian Wafula
KSh500 hour

Lilian Wafula

Online freelancer

Administrative

Focused and determined

Mombasa
Customer Relations
Josephine Mungai
KSh500 hour

Josephine Mungai

Excellent virtual assistant

Marketing / Advertising / Public Relations

With a strong background in marketing, I do well in customer facing roles. I am well equipped to assist your business where it matters most; Customer ...

Mombasa
Customer Relations + 7

Customer Relations in Kenya

Understanding Customer Relations in Mombasa

Customer relations is a vital service in Mombasa that focuses on managing a company's interaction with its customers. This profession requires a strong understanding of customer behavior, excellent communication skills, and the ability to resolve conflicts efficiently. Customer relations professionals play an essential role in enhancing customer satisfaction and loyalty by addressing customers' needs and concerns.

Professional Requirements

To effectively perform customer relations, professionals should possess the following qualifications:

  • A degree in business administration, marketing, or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Proficiency in customer relationship management (CRM) software.

Recommended Accreditations and Certifications

While formal education is important, specific accreditations can further enhance a professional's credibility in customer relations:

  • Certified Customer Service Professional (CCSP)
  • Customer Experience Professional (CXP)
  • Certified Customer Relationship Manager (CCRM)

Tips for Choosing the Best Service Provider

Selecting the right customer relations service provider in Mombasa can greatly impact your business. Here are some questions to consider asking:

  • What experience do you have in customer relations?
  • Are you familiar with industry-related crisis management?
  • Can you provide references from previous clients?
  • What CRM systems do you use?

Average Prices for Customer Relations Services

The average cost for customer relations services in Mombasa typically ranges from KSh 5,000 to KSh 15,000 per day, depending on the provider's experience and the complexity of services offered.

Requesting a Quote

The process of requesting a quote for customer relations services is straightforward. Prospective clients can outline their requirements and expectations, and service providers will respond with tailored proposals and pricing details.

Fees for Customer Relations freelancers

The average daily fee for the experienced freelancers is KSh 10,000.

The fee varies depending on the city in which they are located. For instance, the average daily for a Customer Relations in Nairobi is KSh 12,000 while in Kisumu is KSh 9,000 or in Eldoret is KSh 8,000.