Best professionals offering customer service agent services in Eldoret

Customer Service Agent

Customer service agents are customer-facing professionals who handle customer inquiries, complaints, and feedback. They are the primary point of contact for customers and play a crucial role in maintaining customer satisfaction and loyalty.

Professional Requirements

To be a successful customer service agent, one needs to possess excellent communication and interpersonal skills. They should be able to handle high-pressure situations, work well under deadlines, and maintain a positive attitude in the face of adversity.

Recommended Accreditations and Certifications

While not mandatory, having certifications such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CXP) can demonstrate a commitment to the profession and enhance job prospects.

Tips for Choosing the Best Service Provider

When selecting a customer service provider, consider factors such as their industry expertise, communication style, and ability to meet deadlines. It is also essential to read reviews, ask for referrals, and conduct thorough interviews to ensure you find the right fit.

Questions to Ask Professionals

• What experience do you have in customer service?
• How do you handle difficult customer situations?
• What is your approach to resolving customer complaints?
• Can you provide examples of successful customer service experiences?

Useful References

For more information on customer service, refer to the International Customer Service Institute (ICSI) or the Customer Service Institute of America (CSIA).

Prices for Customer Service Agents in Eldoret

The average daily fee for a customer service agent in Eldoret is approximately KES 2,500.

Prices vary depending on the location, but in Nairobi, the average daily fee is around KES 3,000, while in Mombasa, it is approximately KES 2,000.

Fees for Customer Service freelancers

The average daily fee for the experienced freelancers is KES 2,500.

The fee varies depending on the city in which the are located. For instance, the average daily for a Customer Service in Nairobi is KES 3,000 while in Mombasa is KES 2,000 or in Eldoret is KES 2,500.