Winnie Odongo

I am a hard-working and motivated Lady of principles always eager to grow, learn and develop relevant
experiences in the field of Customer Care to which I have acquired extensive knowledge and experience.
Additionally in over 3 years, I have strengthened my experience in customer care representative such as
making calls to and receiving from customers among other duties relevant to a customer care employee as
well as performing daily activities as might be directed.

Customer Support: Responding to customer
inquiries and providing accurate information
regarding products, services, and company
policies. Assisting customers in resolving issues,
answering questions, and addressing concerns in a
timely and professional manner.

 Problem Resolution: Identifying and analyzing
customer problems or complaints and taking
appropriate actions to resolve them. Utilizing
effective problem-solving techniques and
escalating complex issues to higher levels of
management, if necessary.
 Complaint Handling: Handling customer
complaints and grievances with empathy and
professionalism. Listening actively to understand
customer concerns, offering appropriate solutions,
and following up to ensure satisfaction.

-Diploma in ICT

-Diploma in Education

-Certificate in Lifeskills