Wendy Mwaura
Customer Service / Support
Services offered
An ambitious Project Manager, Customer Care Executive and a Virtual Assistant with dedicated service contributing to the company's growth and profitability. Excellent communication skills, problem resolution, and positive customer experience. Committed to ensuring client satisfaction, cultivating strong client relationships, and resolving issues efficiently to drive positive outcomes.
Experience
CUSTOMER CARE EXECUTIVE. APRIL 2024 TO DATE
NAKAMA TECH-ZUKU FIBER.
Service Industry.
- Managed complex customer inquiries, handling over 120+ calls daily, exceeding quota by 40%
- Provided prompt customer support with a professional, friendly, and patient attitude.
- Proactively memorized over 10 company products and services.
- Received a 5-star customer satisfaction rating through voice and chat communication.
- Consistently surpassed service goals and received recognition as Best Employee (April 2024 – November 2024).
CUSTOMER CARE EXECUTIVE. NOV 2022 - APRIL 2024
ISON XPERIENCES -ZUKU FIBER.
Service Industry.
- Provided technical and account support, managing 100 daily calls with high satisfaction ratings.
- Accurately updated customer interaction on CRM and up to date.
- Trained 15 new hires on company-specific policies, procedures, and guidelines.
- Recognized as a top performer in May 2023.
PROJECT MANAGEMENT INTERN. MAY - JULY 2019
ULTRAVETIS E.A LIMITED.
Agrochemical Industry.
- Collaborated with cross-functional teams to ensure projects aligned with organizational goals.
Education
Graduated from Moi University with a Bachelor's Degree in Project Planning and Management. 2nd Class Upper Division.
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