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Waititu Njuguna

Waititu Njuguna

SERVICE DELIVERY LEADER IN CUSTOMER SERVICE.

Customer Service / Support

Nairobi, Nairobi Area

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About Waititu Njuguna:

Pro-active and results oriented with broad experience in customer service. Demonstrated and hands –on management style in the development and implementation of strategic plans to ensure company growth, solid planning and organizational skills, in coordinating all aspects of each project from inception through completion. Sees the big picture and plans appropriate strategies to achieve results. Well-disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Strong team builder and facilitator, fosters an atmosphere that encourages highly talented help desk professionals to balance high-level skills with maximum production. Effectively communicates direction, commits people to action and conveys complex information in easily understood formats.

Experience

I'm very versatile and flexible and willing to learn new things with very little supervision.  I've been a graphic designer, help desk support analyst and a long haul truck driver in Texas for over 10 years.
 

Education

Tour guiding and administration from Air Travel and related studies.

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