vivian essendi

Experienced Service Advisor with a passion for exceeding client expectations and achieving customer satisfaction goals. Strong leadership and exceptional customer service/clientele skills. Excellent knowledge on MSOffice Word, Excel, Outlook, PowerPoint, Microsoft Teams, Zoom Meeting Calls, validating work schedules, receipt payments and paying close attention to details.

I lead a team of 10 employees with a focus of increased sales by 20% every year. Over the years I have received 95% positive customer feedback and resolved 100+ customer complaints while identifying and resolving operational inefficiencies, resulting in a 30% increase in productivity.

I am a graduate of a Bachelor’s Degree in Communication & Media Technology -Public Relations with IT attained Second Class Honors Upper Division -Maseno University [ A Degree Course for four years]