About Tiffany Ndung'u :
Professional experienced sales and marketing and customer representative officer bringing forth valuable industry experience with a passion. Results-oriented with a proven record of working collaboratively with team members to achieve goals.
Experience
CCI Kenya, Nairobi — Customer Service Representative.
08/2021-10/2023
- Resolved technical issues for customers via phone and chat support achieving a 90% first call resolution rate.
- Streamlined and accelerated customer communication channels by implementing a phone and chat system and reduced response time.
- Handled 100+ customer interactions daily giving detailed, personalized, and polite service.
- Adapted a proactive problem-solving mindset to determine 100+ customers on average per shift to respond by researching, locating, and relaying the correct information.
- Kept records meticulously of over 1000 customer interactions and corresponding cases.
- Carried out bookings, follow-up calls, and special offers for customers.
- I ensured prompt and satisfactory resolution of customer inquiries by responding efficiently and helpfully.
- Up-to-date knowledge Utilized all company products and services accurately and efficiently.
TenderSokoLimited, Nairobi— Business Development Assistant.
11/2020 -06/2021
- Spearheaded a comprehensive content marketing campaign resulting in increased website traffic and growth in lead generation.
- Implemented data-driven SEO strategies for an organic website and to boost conversion rates.
- Directed and collaborated in the creation and implementation of a business continuity plan.
- Reviewed constantly the customer feedback, then suggested ways to improve the process of customer service levels which increased satisfaction rate.
- Work with appropriate staff to maintain data and past performance and corporate capacity to provide timely information for proposal submission.
Education
Nairobi Technical Training Institute, Nairobi, Kenya
- Sales and Marketing
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