Collins Njuguna

 I am a highly motivated and progress-focused customer service representative specialist with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your organization.

Throughout the course of my career, I have perfected my communication and team player abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role, I contributed customer service, planning, and organization toward team efforts and business improvements. 

I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative talents. I enjoy collective brainstorming sessions which allow me to coordinate activities to achieve a common goal. I am also proficient in the Microsoft office suite of packages; word, Excel, PowerPoint and Access.

I have over 3 years of experience of overall customer service and sales, as well as 2 years working in call centers.

I am passionate about helping others, and I firmly believe that I have the skills and experience in customer service and call center necessary to be an excellent agent. I am eager to put my skills to work in a new environment and to help reach company objectives and goals..

National Senior Certificate