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Customer Service / Support
Tabitha Mbaluka

Tabitha Mbaluka

Westlands, Nairobi Area


About Tabitha Mbaluka:

I possess both excellent managerial and customer service skills. I have in the
past been involved in front office services in my previous employment. My
duties included maintaining Office diaries, attending to customers, record
keeping and general office management. My professionalism mandates to
give excellent results in any assignment given to me and I therefore, pride
myself on giving high quality services thus meeting organizational goals and


August 2010 - July 2017: Front Office .
Key Responsibilities:
-Filling documents including letters and receipts.
-Mandated to draft simple letters and emails.
-Responsible in maintaining Office diaries
-Making sure that all the files and stationery are available for use by the
other employees in the Institution.
-Retrieving and repairing of Files.

-Verifying files for clients before due appointment dates.
-Managing reception area and maintaining cleanliness.
-Handling all calls from different clients and scheduling bookings.
-Filling all client records
-Stock taking and stock checking.
-Data entry.
- In charge of annual stock take.


2012-2014: Kenya Institute of Management.
Diploma in Management- Business Management Option.
June 2011-Dec 2011: Betasoft Computer Systems.
Certificate of Computer Application packages.

May 2010-June 2010:AIC Naivasha Technical Training Institute.
Certificate in Computer user Software Application

2006-2009: Bishop Wambari A.I.C Girls Secondary School
Kenya Certificate of Secondary Education.
:Class prefect.

1998-2005: Kombe Primary School
Kenya Certificate of Primary Education

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