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Nairobi
Tabitha Kangethe

Tabitha Kangethe

Customer Service Personnel

Tourism / Travel / Hospitality

Nairobi, Nairobi Area

Social

Services offered

Highly organized and customer-focused professional with a background in Travel and Tourism and hands-on experience in front office operations. Skilled in managing guest check ins/check-outs, handling reservations, and providing exceptional service in fast-paced hospitality environments. Adept at using booking systems, resolving guest concerns with efficiency, and maintaining a welcoming reception area. Known for strong communication skills, attention to detail, and a polished, professional demeanor that enhances guest satisfaction and supports smooth front office operations.

Reservations management
Front office operations
Customer service
Guest services
Approximate rate: USD$ 25 per hour

Experience

Highly organized and customer-focused professional with a background in Travel and Tourism and hands-on experience in front office operations. Skilled in managing guest check-ins/check-outs, handling reservations, and providing exceptional service in fast-paced hospitality environments. Adept at using booking systems, resolving guest concerns with efficiency, and maintaining a welcoming reception area. Known for strong communication skills, attention to detail, and a polished, professional demeanor that enhances guest satisfaction and supports smooth front office operations.

Education

I have a background in Travel and Tourism Management in Mount Kenya University and have upskilled with the Virtual Assistance course with ALX Academy and Social Media Management.

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