Tabitha Awino

My main interest for applying for this role is to develop my skills and capacity and contribute to
the goals of the company. I bring to work commitment to service, a willingness to work
collaboratively with others and a strong desire for quality outcomes. As a result of the knowledge
and skills gained through my experience. I am confident that I will be able to fulfill more than
adequately the requirements of the above position.

Company: M-Kopa Kenya
Period: October2020-TIll now
Role: Customer Care Agent
Responsibilities
 Delivering efficient, friendly responses to customers inquiries via fresh chat.
 Ask questions to understand customer requirements.
 Receive inbound and make out bound calls.
 Direct customers to the website when needed.
 Enter and update customer information in the fresh desk.
 Responding to customers inquiries via social media platforms.
 Handle grievances to preserve the company ‘reputation.

Company: Bridge International Academies
Period: December2018-June2020
Role: Customer Care Agent
Responsibilities:
 Handle any client service queries to satisfaction.
 Record and check the accuracy and comprehension of data uploaded in the CRM system.
 Taking ownership of customer inquiries and resolving new cases at first contact.
 Updating and creating new tickets for customers through helpdesk (Freshdesk)
 Receive inbound and make out bound calls
 Providing exceptional customer service, including Live Chat and e-mails.
 Escalate and record customer complaints via Freshdesk