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ESTHER WANGA

ESTHER WANGA

CUSTOMER SERVICE OFFICER

Customer Service / Support

Nairobi, Nairobi Area

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About ESTHER WANGA:

I am dynamic professional in Business Administration & Customer Service with 8 years of experience. Over my
career span I have been responsible for increasing customer satisfaction levels and business performance by
handling and analysing complaints and designing Customer Service strategies.
Over the years I have become experienced and skilled in leadership, excellent interpersonal and
communication abilities, and the capacity to solve problems, organizational skills, and IT competencies.

Experience

I am dynamic professional in Business Administration & Customer Service with 8 years of experience. Over my
career span I have been responsible for increasing customer satisfaction levels and business performance by
handling and analysing complaints and designing Customer Service strategies.
Over the years I have become experienced and skilled in leadership, excellent interpersonal and
communication abilities, and the capacity to solve problems, organizational skills, and IT competencies.

Education

COOP CONSULTANCY AND INSURANCE AGENCY
Teller risk management 2019
Customer care management 2018
NAIROBI AVIATION COLLEGE
Diploma in Business management 2010
Academic Education:
 SSAKU UACE ( Uganda Advanced) 2007
 Kenya Certificate of Secondary Education (KCSE ) 2005
 Kenya certificate of primary education 2001.

 

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