Sophie Odhiambo

Result driven and innovative professional with a successful record of generating revenues coupled with successfully building healthy working relationships. My experience and dedication for producing excellent results has been enhanced by acquiring skills in various fields, such as team leadership, project development, customer service and relationship management. Among the roles that I have been tasked with handling include; developing and monitoring working plans, enforcing company regulations, monitoring the work assigned by my senior, availability and providing training to new members.

KEY SKILLS AND COMPETENCIES ACQUIRED

• Company Management: Experienced in developing office plan, which includes  for the teams, accomplishing and maintaining  office rules and regulations, preparing & executing annual reports forecasts in line with company growth strategy.
• Customer Service: Expert in customer relations having successfully resolved customer complaints by identifying problems and taking appropriate corrective action and demonstrated professional etiquette and manners when interfacing with customers.
• Relationship Management: Ability to build and maintain effective customer relationships in order to build strong loyalty by handling and responding to existing questions from staff and colleagues, and clients effectively and accurately.
• Supervisory/ Leadership skills: A skilled leader with ability to lead a team and ensuring that they have the current information about the company as a whole.
• Reporting skills: Excellent at compiling and preparing monthly secondary office reports and utilizing the information to optimize performance.
• Communication and Interpersonal Skills: Ability to communicate verbally and non-verbally by being effective and concise when giving presentations to audiences.
• ICT competence: Working knowledge of MS suite, internet and email

Internship at The Judiciary (Kisumu Law Court) Criminal Registry

Key contributions

• Registering plea from the police station
• Dispatching files according to the cause list.
• Taking pleas to the court that is to take plea.
• Extracting necessary orders from court.
• Receiving files from the court clerks after court.
• Assisting the in charge in making the cause list of the week.
• Assisting the court clerk in drafting daily DCRT.
• Assisting in extending warrants, summons and any other documents needed.
• Assisting the Judge in pagination of the proceedings if instructed.
• Organizing the court for open court sessions.
• Making sure the Judge is comfortable.
• Assisting in monthly reports in the court.

Internship at Judiciary (Milimani High Court)

OFFICE OF THE REGISTRAR HIGH COURT

Key contributions

• Attending to clients in honest and transparent manner.
• Doing and generating reports either monthly or when needed.
• Doing data efficient data entry on customers files and documents.
• Filling of documents neatly and in an organized manner.

WORKING EXPERIENCE

August 2021 

Flexipay

Key contributions

• Present and sell company products to new potential and existing clients
• Prepare action plans and schedules to convert identified targets
• Aggressively and passionately work on their monthly targets.
• Prepare weekly status reports, including activity, closings, follow ups, and adhere to goals.
• Other duties as assigned.

Merchandiser

Experiental marketing agency

Key contributions

• Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives
• Analyze sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock
• Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
• Maximize customer interest and sales levels by displaying products appropriately
• Produce layout plans for stores and maintain store shelves and inventory
• Forecast profits/sales and plan budgets
• Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc
• Attending to any other chores allocated to me by my seniors.

EDUCATION  BACKGROUND

• 2017 - 2019: Diploma in Criminology - Moi University.
• 2017 -2017 International Computer Driving License - Maseno University
• 2013 – 2016 : Kenya Certificate of Secondary Education - St. Cecilia Nangina Girls High School
• 2003 -2012 Kenya Certificate of Primary Education - Victoria Primary School