jullie sharon

Results-focused and dedicated professional with diverse experience having held various positions and currently working as a Content Moderator at Concentrix Malaysia. I have a remarkable ability to maintain confidentiality in the performance of duties, the ability to plan, organize and manage time effectively, and an amazing ability to work independently and diligently in the absence of supervision. I have a history of success in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service. I also have profound knowledge of developing cohesive teams, relationship management, ticketing, and flight reservations, and outstanding knowledge of all safety guidelines and their implementation with the ability to work on flexible schedules. I aim to obtain a position that will enable me to utilize my knowledge and skills to gain more experience and achieve organizational goals.

• Customer Service Skills: I am able to meet both internal and external customers’ needs and expectations consistently by providing a world-class customer experience. 
• Relationship Management: Ability to build and maintain effective customer relationships to build strong loyalty by handling and responding to queries from clients effectively and accurately.
• Problem Solving and Decision Making: I can analyze and define a problem, evaluate alternatives, find a solution; and understand how and when to make a choice.
• Communication: Possess excellent communication skills along with the confidence to establish and maintain strong working relationships. Communicator with excellent interpersonal and relationship management skills.
• Flexibility and Adaptability: I am a flexible team player who thrives in environments that require the ability to effectively prioritize and juggle multiple concurrent tasks. 
• Team player: I can work as a competent member of the team, willingly providing backup support for coworkers when appropriate and actively supporting group goals. 
• Planning and Organizing: Refined planning and organizational skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner.
• Analytical Skills: The ability to visualize, articulate, and solve both complex and complicated problems and concepts and make decisions that make sense based on all available information.