Sheila Karienye

Passionate Dev-ops engineer and sre engineering with extensive experience in automation and scripting to ensure 99% uptime of systems. I bring a cross-platform experience of different types of
systems from Unix-based systems to Windows servers. I am proud of the consistent uptime
I have supported in software systems across multiple businesses.

DevOps Full Stack Engineer, Safaricom
Sep 2020 Nairobi
Responsibilities:
- Incident management by preparing root cause documents and providing and
implementing solutions in various technologies such as bash or python.
- Ensure 99% availability of services impacting millions of customers; as Safaricom is the
company with the largest customer base in the country.
- Developing and executing automation scripts and maintenance jobs.
- Managing incidents as level two and level three support.
- Solving day-to-day operation issues that are raised.
- Managing technical debt as part of daily activities.
- Automating manual tasks to free up time to do other activities.
Accomplishments:
- Learnt to work with tools such as Splunk, rundeck other RPA tools such as UIPath.
- Gained experience working with Dynatrace APIs to automate morning health checks
saving time to work on other projects.
- Working with Python libs such as AWS boto3, pandas, and Matplotlib for graphing to help
automate morning health checks as well.
- Knowledge of Safaricom systems and procedures.
- Gained knowledge and experience in terms of agile way of working. - Digitizing some
processes such as the onboarding process by use of power apps and SharePoint.

Release and Deployments Engineer, DTOne
Aug 2018 — Sep 2020 Nairobi
Responsibilities:
- Deployment of Clojure, bash, java, and Python-based applications.
- Diagnosing and Debugging server issues,
- Automating server tasks e.g. log-rotation, data cleaning, archival and file management.
- End-to-end integrated tests.
- Editing and configuring USSD Menus.
- L3 respondent to market-based issues such as outages or application errors.

Accomplishments:
- Gained experience working with a bespoke Advance Crediting System.
- Gained management skills as I was responsible for four markets.
- Developed programming skills in Clojure, lisp, python, java, MySQL, and Postgres.
- Deployed loan provision systems that dispersed over 1 billion loans annually across
developing markets in Africa and Asia.

Multimedia University, Bachelor of Science Computer Science
Sep 2013 — Dec 2017 Nairobi

Kabare Girls High School, Kenya Certificate of Secondary Education
Feb 2009 — Dec 2012 Nairobi