Sharon Otiende

 My name is Sharon, and I am excited about the opportunity to work as an office assistant. I have always had a passion for helping people and resolving issues, which is what drew me to this field.

I have 3 of experience in customer service, where I have developed excellent communication and problem-solving skills. In my previous role at [Company/Organization], I consistently received positive feedback from customers for my ability to listen attentively, empathize with their concerns, and provide effective solutions.

I am highly skilled in handling both inbound and outbound customer inquiries via phone, email, and live chat. I am familiar with various CRM systems and have a track record of maintaining accurate customer records and notes. Additionally, I have been recognized for my ability to remain calm and composed in challenging situations, ensuring customer satisfaction even during high-pressure periods.

I am a strong believer in continuous learning, and I am always looking for ways to improve my customer service skills. I am proactive in seeking feedback, attending relevant workshops or training sessions, and staying up-to-date with the latest industry trends and best practices.

Overall, my goal as a customer service representative is to provide exceptional service and ensure that every customer interaction leaves a positive impression. I am confident that my passion for helping others, combined with my experience and dedication, make me a valuable asset to your team."

My experience as a customer service representative has equipped me with strong communication skills, problem-solving abilities, and a customer-centric mindset. I am confident in my ability to handle challenging situations, meet customer needs, and contribute positively to any customer service team.

I took advantage of opportunities to enhance my communication and leadership skills by serving as a student representative in the Business Administration Association at Kiriri Women's University. This role allowed me to organize events, collaborate with fellow students, and develop my teamwork abilities.

Overall, my educational background has equipped me with a strong understanding of business principles, marketing strategies, and the ability to think critically and solve problems effectively. I am excited to apply this knowledge and experience in a professional setting.