Sarah Maganga

I’m an experienced professional with a strong focus on Executive Administration, Customer Service, and Operations. I thrive in roles that allow me to streamline administrative processes, manage schedules and resources, and support executive teams in achieving their goals.

I excel in creating order out of complexity, ensuring that everything runs smoothly behind the scenes. From coordinating logistics and handling client inquiries to overseeing key administrative functions, I am passionate about contributing to organizational success.

I am a versatile Customer Service and Administrative professional with over 5 years of progressive experience across customer support, client account management, sales, procurement, and tender coordination. I currently work at Teleperformance Kenya, where I handle over 120 daily customer interactions across multiple channels, consistently exceeding performance targets.

My previous roles include Client Service Executive at Stanbest Group and Bancassurance Sales Representative at Sanlam (stationed at KCB Nyali), where I led client onboarding, managed long-term accounts, supported tender processes, and achieved high retention and premium collection rates. As an Account Manager at Advatech Group, I played a key role in business growth through strategic sales, client engagement, and market analysis.

I also bring a solid administrative foundation, having served in roles such as Office Admin, Accounts Assistant, and Procurement Attaché in organizations like Burhani Engineers Ltd, Chairs R Us Ltd, and Kenya Ports Authority. My strength lies in my ability to manage diverse tasks efficiently, provide excellent customer experiences, and support business operations with professionalism and precision.

I hold a Diploma in Supplies Management from Mombasa Technical Training Institute, complemented by an International Computer Driving License (ICDL) certification from the Institute of Advanced Technology. I completed my secondary education at Mwasere Girls’ High School and primary education at Marben Academy.