Samuel Nderitu

Analytical and solution focused professional with years of experience in delivering technical
support and resolving end user issues. Track record of installing, configuring and maintaining
software hardware and networks. Focused on system efficiency and sustainability . Seeking to
leverage a broad technical background to secure a challenging position as technical support
specialist.

Mobile phone Technician.
 Ensure compliance with all customers phones problems like fixing Touch screens,LCDs,
Charging systems, water damages repair, flashing and unlocking, network issues and
other hardware issues.
 Present a cohesive image and adhere to the correct standards of appearance.
 Ensure the highest standards of service are given at all times.
 Maximize revenue and increase average spend per person through upselling and high
customer service standards

IT ASSISTANT
 Resolve customer problems promptly and accurately.
 Report any repairs and maintenances to maintenance team.
 Maintain standard filing system for easy and quick document assess and retrieval.
 Provide technical assistance to office staffs as needed.
 Assist in software and hardware upgrades.
 Add or update workstations for office staffs.
 Perform routine PC maintenance and updates for performance efficiency.

May2016- Nov2017 : JODAN COLLEGE OF TECHNOLOGY
Diploma in Information Technology
Jan2016-April2016 :Mukinyi Presbyterian Institute of Proffessional 
Studies
Certificate in Computer Applications
Jan 2012-Nov2015 : Lindsar high school
High School Diplom