Samantha Mwai

, I have acquired skills in finance, book keeping and stores management. I graduated with a 3.0GPA and have been a student representative in the school board of government. Your organization is very suitable to me in terms of my area of interest and location.

2020 Jan -2021 Aug

Ziwa Eco Hotel, Makueni.

Front desk agent.

Responsibilities;

1. Answer all incoming calls and take messages.
2. Check in and check out guests.
3. Greet guests upon arrival, register them ensuring all their data is captured and allocate rooms accordingly.
4. Issue keys and ensure guest luggage is taken to their respective rooms.
5. Ensure that after each shift all ledger accounts are well accounted for and balanced.
6. Ensure a thorough handover is done and cash dropped.

2022 Jan- 2023 currently

Kiima Kiu Manor, Malili.

Front office supervisor.

Responsibilities;

1. Address customer needs and complaints promptly and professionally.
2. Plan and assign workloads for front office clerks.
3. Supervise clerks in their assigned job duties.
4. Manage incoming and outgoing mails.
5. Schedule regular meetings to address issues and updates.
6. Collect guests’ payments either using cash or credit cards.
7. Ensure that extra services ordered by guests such as drinks and food are properly accounted for and charged.

Extra skills.

1. Salesmanship.
2. Critical thinking.
3. Strong memory.
4. Good communication skills.
5. Team player.
6. Strong organization skills.

1) Mt Kenya University/Thika, Kenya.

BSC Commerce Finance option,

Year of graduation: December 2022.

Second class honors.

2) St Elizabeth Girls High School/Nairobi, Kenya.

Kenya Certificate of Secondary Education.

Year of graduation: December 2015

KCSE Certificate.

ADDITIONAL TRAINING.

PEFA Computer College.

Computer packages course

Year of Graduation 2016

Mumbuni Driving School.

Driving course.

Year of graduation: December 2018.