Ruth Mutie

As a front desk executive, I am the welcoming face and voice of the organization, dedicated to providing exceptional service to all visitors and callers. My role encompasses managing the front desk efficiently by greeting guests with a warm and professional demeanor, handling inquiries, and directing them to the appropriate departments. I excel in multitasking, whether it's managing a busy phone line, scheduling appointments, or maintaining a neat and organized reception area. With strong communication and interpersonal skills, I ensure a positive first impression and strive to address every concern promptly and effectively, contributing to a seamless and welcoming environment for both clients and staff.

I am an enthusiastic and committed professional with a strong background in hotel management and a solid grasp of the hospitality and tourism industry. My experience includes serving as a front office executive at Prideinn Flamingo Beach Resort and Spa, where I excel in guest relations, managing calls, handling correspondence, maintaining records, providing administrative support, and ensuring security procedures. I have undergone comprehensive training in various departments, including food and beverage service, housekeeping, and front office operations at multiple esteemed establishments. Additionally, I hold a Diploma in Tourism Management from the Coast Institute of Technology and have developed key skills such as organization, leadership, teamwork, communication, and customer service. My professional journey is marked by a dedication to excellence, continuous learning, and a passion for delivering top-notch service.

I hold a Diploma in Tourism Management from the Coast Institute of Technology (2021-2023), where I gained comprehensive knowledge and practical skills in the hospitality and tourism sectors. My education focused on current industry trends, systems, and practices, equipping me with the necessary expertise for a successful career in hotel management. Additionally, I have a solid academic foundation with a Kenya Certificate of Secondary Education from Muumoni S.A. Kiamba Secondary School (2015-2019) and a Kenya Certificate of Primary Education from Kanzalu Primary School (2006-2014).