Ronny Gitonga

Results-driven IT Technical Support Specialist with a passion for cloud computing, Office 365 administration, and CCNA certified expertise. I thrive in challenging technical environments, delivering top-notch helpdesk support and optimizing cloud-based infrastructure for seamless operations. With exceptional problem-solving skills and a commitment to data security and compliance, I am dedicated to empowering end-users and contributing to the success of forward-thinking organizations. Looking for an opportunity to leverage my unique skill set and make a significant impact in an innovative company. Let's connect and explore how I can contribute to your team's success.

As an enthusiastic and results-driven professional, I am actively seeking new opportunities in the field of Information and Communication Technology. With a background that includes invaluable experience gained during my industrial attachment and training at Kenyatta National Hospital in 2018, as well as my successful tenure as an ICT Officer at Dejur from 2018 to 2022, I have honed my skills in providing efficient technical support and ensuring the seamless functioning of IT systems.

My time at Kenyatta National Hospital allowed me to gain valuable insights into the complexities of IT operations within a critical healthcare environment. Working collaboratively with a diverse team, I developed a deep appreciation for the importance of precision, accuracy, and maintaining a strong commitment to delivering outstanding service.

At Dejur, I played a pivotal role in managing and troubleshooting a wide range of IT issues, optimizing infrastructure, and implementing effective solutions to enhance overall system performance. My experience in this role further enriched my ability to adapt swiftly to evolving technological landscapes and demonstrated my ability to provide practical resolutions to complex challenges.

I am dedicated to staying up-to-date with emerging technologies and industry best practices, and I thrive in dynamic environments that foster continuous learning and professional growth. As an ATS-compliant candidate, I am confident in my ability to contribute positively to the success of any organization that values expertise, innovation, and a strong dedication to excellence.

Thank you for considering my profile. I am eager to bring my skills and passion for IT to a new role, and I look forward to the opportunity to make a significant impact as part of a forward-thinking team.

I possess a Diploma in Business Information Technology (BIT) and have successfully completed a Cisco Networking program. Furthermore, I have undertaken comprehensive self-study in the area of Helpdesk Support. My academic achievements, combined with my self-driven learning initiatives, provide me with a solid foundation in IT and networking. I am eager to apply my expertise and dedication to deliver exceptional support and contribute to the success of your organization.