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Rolanda Imbogo

Rolanda Imbogo

Online Boutique Manager

Customer Service / Support

Westlands, Nairobi Area

Social

About Rolanda Imbogo:

Multiskilled professional with foundational training in Communications & Public Relations complemented by over 3 years of diverse experience in engaging diverse stakeholders through Relationship Management, Service Excellence, Business Development, Sales and HR Administration. 

Experience

·        THE PROCESS

Support departments and their roles

SOPs (Standard Operating Procedures) that support business operations

·        THE PEOPLE

Problem Solving

Conflict resolution

Clear communication skills

Quality control - Coaching and performance management

·        WORKFORCE MANAGEMENT & PLANNING

        Generate reports to show changes to productivity or performance

Scheduling - approaches that support internal development initiatives

Design Contact Centre Shifts

Education

• 2015: Bachelor of Arts in Communications (Public Relations), Daystar University

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