Richard Museve

Handing walk–in customer inquiries, and complaints and giving appropriate guidance and solutions in the shortest time possible. Other key tasks include; 

• Ensuring print quality of Client orders by coordinating and ensuring document preparation for printing and reproduction.
• Performing print finishing operations by cutting, perforating, numbering, binding, and trimming of Clients' documents and books.
• Maintaining cleanliness of machines and tools by cleaning them after use to safeguard the workmanship and ensure efficiency.
• Acting as the first point of contact for the Customers while maintaining quality service.
• Responding to general inquiries about the Company Products and services while identifying and assessing member needs to achieve maximum customer satisfaction.
• Handled high-volume phone lines efficiently and accurately routing up to 200 customer calls each day with an overall customer satisfaction score of over 98% and a call success rate of above 90%.
• Followed through on all Customer complaints to ensure closure within stipulated SLAs –  97% adherence to service level agreements and give progressive feedback on potential breaches of service level agreements.
• Recognized for retaining customers by offering exceptional customer service / managing customer expectations at the Front Office.
• Received a merit raise for strong attention to detail, exemplary customer service, and team-player attitude.
• Recognized by the Manager as the fastest, most efficient Customer service assistant (CSA) and a great team player offering customers the best service.
• Maintaining Office documents, ensuring zero cases of misplaced documents, quick document retrieval, and adherence to the filing system.

- Kenya Certificate of primary Education, St Joseph's primary school 2012.

-  Kenya Certificate of Secondary Education, St Ignatius Mukumu Boys. 2017.

  -  Diploma in Graphics and Design Shang Tao's College 2022.