Renson Olubala

Dedicated and enthusiastic professional with a passion for delivering excellent customer service. Detail-oriented and highly organized with experience in effectively handling organizational needs, inquiries, and transactions. Skilled in operating cash registers and handling cash, credit, and debit card transactions. Strong attention to detail and accuracy in processing payments and maintaining records. Demonstrated ability to work well in a team environment while maintaining a positive and helpful demeanor. Seeking to leverage my skills and experience to contribute to the success of a retail or hospitality business.

SME/ Team Leader.
SAMASOURCE KENYA.                                                                 Nov 2021 - Nov 2022

Monitored and reported on team performance, provided feedback, and developed appropriate mitigating plans
Conducted regular quality assessments and coaching, offered quality feedback, and developed ways to improve quality
Provided regular coaching and training on new and existing agents and changes to any processes in the project
Documented internal errors and shared them with agents.
Promoted teamwork and encouraged staff development.

Quality Annalyst                                                                           Dec 2020 - Nov 2021
SAMASOURCE KENYA.

Addressed any queries and clarifications on the production floor
Assisted in training and coaching of agents who are placed in performance management programs
Analyzed client feedback to determine the validity and required intervention
Provided support to the team members, especially training them on the skills and knowledge process for the project
Conducted weekly training/refresher training on identified quality gaps in the project
Conducted Gemba sessions with agents to identify defects and areas to improve in maintaining required quality.

Agent                                                                                           Oct-Nov2020
SAMASOURCE KENYA

Categorizing objects as required and directed.
Contributing to the team effort by accomplishing related results as needed.
Research products across several e-commerce platforms.
Maintain data work requirements by following data programs techniques as well as meeting the required quality threshold.
Verify entered data by reviewing, correcting deleting, re-entering data, and purging files to eliminate duplication of data.

ASSISTANT SUB-COUNTY COOPERATIVE OFFICER.           Jan-April 2019
NYAYO HOUSE.

Implemented cooperative development.
Advised cooperative societies on the proper conduct of meetings.
Evaluated new cooperative societies.
Enforced cooperative legislation.
Developed work plan cooperatives extension services.
Advised and trained cooperative societies on specialized matters like marketing, budgeting, training and education, accounting and management, investment, and governance.

Cashier/Stocker      Aug 2017 ‐ Jan 2019
Megawholesalers Limited‐ Nairobi, Kenya 
Troubleshot and resolved issues with cash registers, card scanners and printers.
Helped customers find specific products, answering questions and offering advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Processed returned items in accordance with store policy.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep store operational.

Retail cashier  Jan 2017‐ Aug 2017
Game Nairobi  ‐ Nairobi, Kenya 
Greeted customers upon their entry into the store and helped them with any questions and concerns.
Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register.
Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers.
Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.

Monitored and reported on team performance, provided feedback, and developed appropriate mitigating plans
Conducted regular quality assessments and coaching, offered quality feedback, and developed ways to improve quality
Provided regular coaching and training on new and existing agents and changes to any processes in the project
Documented internal errors and shared them with agents.
Promoted teamwork and encouraged staff development.

Quality Annalyst                                                                              Dec 2020 - Nov 2021
SAMASOURCE KENYA.

Addressed any queries and clarifications on the production floor
Assisted in training and coaching of agents who are placed in performance management programs
Analyzed client feedback to determine the validity and required intervention
Provided support to the team members, especially training them on the skills and knowledge process for the project
Conducted weekly training/refresher training on identified quality gaps in the project
Conducted Gemba sessions with agents to identify defects and areas to improve in maintaining required quality.

Agent                                                                                             Oct-Nov2020
SAMASOURCE KENYA

Categorizing objects as required and directed.
Contributing to the team effort by accomplishing related results as needed.
Research products across several e-commerce platforms.
Maintain data work requirements by following data programs techniques as well as meeting the required quality threshold.
Verify entered data by reviewing, correcting deleting, re-entering data, and purging files to eliminate duplication of data.

ASSISTANT SUB-COUNTY COOPERATIVE OFFICER.             Jan-April 2019
NYAYO HOUSE.

Implemented cooperative development.
Advised cooperative societies on the proper conduct of meetings.
Evaluated new cooperative societies.
Enforced cooperative legislation.
Developed work plan cooperatives extension services.
Advised and trained cooperative societies on specialized matters like marketing, budgeting, training and education, accounting and management, investment, and governance.

Cashier/Stocker      Aug 2017 ‐ Jan 2019
Megawholesalers Limited‐ Nairobi, Kenya 
Troubleshot and resolved issues with cash registers, card scanners and printers.
Helped customers find specific products, answering questions and offering advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Processed returned items in accordance with store policy.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep store operational.

Retail cashier  Jan 2017‐ Aug 2017
Game Nairobi  ‐ Nairobi, Kenya 
Greeted customers upon their entry into the store and helped them with any questions and concerns.
Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register.
Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers.
Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.

Diploma in Cooperative Management   Dec 2019 
Cooperative University ‐ Nairobi , Kenya