Rahab Wanjiru

As an IT Support Specialist  I typically provide technical assistance and solutions to end-users or clients who are experiencing computer or technology-related issues. My primary responsibilities include troubleshooting, resolving hardware and software problems, and offering guidance to ensure that technology systems run smoothly. Effective communication, problem-solving skills, and staying updated with the latest technology trends as essential for success in this role.

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IT Support Specialist - [Date Started] to [Date Ended]

• Provided first-level technical support to end-users, addressing hardware and software issues promptly and effectively.
• Installed, configured, and maintained operating systems, software applications, and hardware components.
• Diagnosed and resolved network connectivity issues to ensure seamless communication and data access.
• Assisted in the management of IT assets, including inventory tracking, procurement, and disposal.
• Collaborated with the IT team to implement security measures and data backup strategies.
• Conducted user training and created documentation to help employees use IT resources efficiently.
• Participated in on-call support to address urgent technical issues outside regular business hours.

Diploma in INFORMATION COMMUNICATION AND TECHNOLOGY, still on going.