Rachel Ochieng

I am a flexible, motivated, and responsible engineering graduate seeking a position which will utilize the professional and technical skills developed through past experience. I have a broad knowledge of strategic management, process improvement, staff management, relationship building, and administrative works developed through my current position. I am also Proficient in performing clients’ data analysis (in excel, looker, and google sheets), financial and payments trends analysis, and managing client records and their accounts. I have a previous 4 years of experience in Training and mentorship, excellent team management skills through training and field support. Well versed in achieving demanding training objectives by identifying training needs and creating tailored training programs for the needs of specific teams. My aim is to secure a job where my skills can help out to enhance the productivity and efficiency of the firm.

Regional Collection Manager, Greenlight Planet Kenya, North Rift Region

July 2022 — Present

●    Analyze regional portfolio and repayment trends provided and lay down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.

●    Provide a weekly update to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights. Design, pilot, and operationalize collection processes necessary for ensuring better repayments and customer satisfaction.

●    Report any cases of product tampering observed in the field through the process and mechanism established by the Risk team.

●    Provide training to Agents (Energy Officers) on dealing with repossessions and difficult customer collection issues.

●    Establishes essential communication and reporting structure with field teams.

●    Designs and keeps track of operational improvements necessary for ensuring better repayments and customer satisfaction.

●    Achieves set Active Portfolio management target as communicated from time to time

●    Informs management of trends in accounts that contribute to delinquency.

Regional Trainer at Greenlight Planet Kenya, South Nyanza Region

November 2018 — June 2022

• I consistently delivered online classroom and/or field training to staff and agents to ensure growth from one level to the other which has resulted in better earning opportunities for the team.
• Was instrumental in Improving the proficiency of new and existing hires on field work ways which has enabled the field staffs to effectively execute their duties and easily analyze data and has resulted into a total number of 974 joining the team from 220.
• Runed Projects and pilots of new products and processes to ensure efficiency during roll out with recorded success in all pilots.
• Conducted and monitored app training for the past 4 years to ensure agents' challenges are addressed and sorted through troubleshooting.
• Participated in development and improvement of training materials and concepts
•  Maintained functionality and presentability of reporting tools
•  Informed management of trends in accounts that contribute to delinquency.

Sunking Store Executive at Greenlight Planet Kenya, Siaya

July 2017 — October 2018

• Oversaw daily operations of the Center and manages all operational costs to drive store bottom-line efficiency and profitability.
• Grew and developed existing customers as well as generated new business through lead generation
• Proactively Participated in recruitment, development, and performance management of field agents to achieve organizational objectives.
• Drove sales to achieve set targets in the Center through effective customer care management, strategic sales initiatives, proper analysis, and interpretation of sales trends to ensure a quick turnaround and minimum costs.
• Oversaw the Center Distribution processes; warehousing, dispatch, and distribution of stock ensured adherence to logistics and warehouse Service levels.
• Maintained the Center stock control through continuous monitoring and reporting which included: item and part number management, regular stock counts, inventory reports, and periodic asset valuations.
• Managed effective stock levels and stock control ensuring minimum pilferage and loss

Bachelor of Electrical Engineering, Masinde Muliro University

March  2012 — December 2017

Kenya Certificate of Secondary Education, Ulanda Girls High School

January 2007 — December 2010