Rachel Maina

Over the years in my experience on this role, I am skilled at quickly assessing customer needs Over the years in my experience on this role, I am skilled at quickly assessing customer needs and resolving customer complaints to ensure customer satisfaction. I have proven ability to develop customer service strategies that increase customer loyalty and satisfaction. I have excellent communication and interpersonal skills and over the years i have learned how to handle difficult Customer service Situations.and resolving customer complaints to ensure customer satisfaction. I have proven ability to develop customer service strategies that increase customer loyalty and satisfaction. I have excellent communication and interpersonal skills and over the years i have learned how to handle difficult Customer service Situations.

Aug 2022 - To date - Digital Mara Media- I work as a Laision Officer - (1) year.

Dec 2017 - Aug 2022 - Swissport Kenya Limited - Executive customer service agent - (4) Years

Jan 2017 - Apr 2017 - Supreme Court of Kenya - Attache' Human Resource and Administration Department.

Ongoing - Bachelor of Commerce (Business Management) - KCA UNIVERSITY

    2017 -   Diploma in Business Management - KCA UNIVERSITY