Pius Omambia

I can confidently work in the following positions without minimum supervision; Operations Management, Call center Management, customer service management, Logistics, and supply chain.

Courier Escort 

• Planning and coordinating transportation of customer parcels so that parcels are delivered on time and to the correct address and location.
• Ensure the safety of customer items while in-transit and the storage room against theft or damage.
• Customer Service: Handling customer complaints, ensuring high levels of customer satisfaction by responding to customer queries and complaints promptly and effectively.

Regional Sales Manager 

• Managing a team of sales representatives and ensuring sales targets are achieved in line with developed and implemented sales strategies.
• Developing and managing sales plans and budgets, forecasting and tracking sales performance against set key performance indicators (KPIs).
• Reporting: Preparing regular sales reports including performance metrics, sales forecast, and competitive analysis, and presenting the finding to senior management.

Contact Center Customer Account Manager 

• Account Management: Managing a portfolio of customer accounts, including identifying opportunities to upsell or cross-sell, negotiating contracts, and ensuring timely delivery of products or services.
• Performance Reporting: Monitoring customer performance metrics, such as satisfaction scores and revenue growth, and preparing regular reports for senior management in desirable formats such as Ms. Excel and PowerPoint.
• Team Management: Training, managing, and motivating a team of customer service representatives to meet or exceed set targets while observing key performance indicators.

• United States International University (USIU): BSc. Int. Business Administration - Finance (Major) and Management (Minor) – GPA 3.40. Year of Graduation – 2012
• Kenya Utalii College: Certificate in Front Office Operations - Year of graduation – 2008