Philomena Matheka

I have one to two years experience. Am passionate of being a company's image and deal with all kind of different people. I have excellent communication skills, interpersonal and problem solving skills.

• 
  - *Secretary/Receptionist*: Dan & Associates (Jan 2024 – Sep 2024)
     - Managed correspondence, schedules, and appointments
     - Provided exceptional customer service and support
  - *Office Assistant/Store Clerk*: Dukapepe Limited (Apr 2022 – May 2023)
     - Managed inventory levels and maintained a safe working environment
     - Handled mail, supervised administrative staff, and scheduled appointments
     - Provided excellent customer service and support
  - *Relationship Officer*: Get Cash Capital Limited (Oct 2021 – Mar 2022)
     - Built and maintained strong relationships with customers
     - Resolved customer complaints and concerns in a timely manner
     - Achieved sales targets and promoted products
  - *Customer Service Officer*: Get Cash Capital Limited (Oct 2021 – Mar 2022)
     - Provided exceptional customer service and support
     - Resolved customer complaints and concerns in a timely manner
     - Maintained accurate records and ensured customer satisfaction
  - *Secretary*: Ministry of Housing (Sep 2019 – Mar 2020)
     - Managed correspondence, schedules, and appointments
     - Maintained organized filing systems and ensured accuracy
     - Provided administrative support to the team

Key Skills
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work effectively in a team environment
- Strong problem-solving and conflict resolution skills

You have a diverse range of experience in administrative, customer service, and relationship-building roles. Your skills and experience make you a strong candidate for various positions.
 Managed correspondence, schedules, and appointments
   - Provided exceptional customer service and support
 

• Office Assistant/Store Clerk: Dukapepe Limited (Apr 2022 – May 2023)
     - Managed inventory levels and maintained a safe working environment
     - Handled mail, supervised administrative staff, and scheduled appointments
     - Provided excellent customer service and support
   
• Relationship Officer: Get Cash Capital Limited (Oct 2021 – Mar 2022)
     - Built and maintained strong relationships with customers
     - Resolved customer complaints and concerns in a timely manner
     - Achieved sales targets and promoted products
   
• Customer Service Officer: Get Cash Capital Limited (Oct 2021 – Mar 2022)
     - Provided exceptional customer service and support
     - Resolved customer complaints and concerns in a timely manner
     - Maintained accurate records and ensured customer satisfaction
   
• Secretary: Ministry of Housing (Sep 2019 – Mar 2020)
     - Managed correspondence, schedules, and appointments
     - Maintained organized filing systems and ensured accuracy
     - Provided administrative support to the team

Key Skills
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work effectively in a team environment
- Strong problem-solving and conflict resolution skills

You have a diverse range of experience in administrative, customer service, and relationship-building roles. Your skills and experience make you a strong candidate for various positions.

 Diploma in Secretarial Studies from Jeremiah Nyagah Technical Institute (2018-2021). This diploma has provided me with the skills and knowledge necessary for administrative and secretarial roles, which aligns with my work experience.