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Philly Onyango

Philly Onyango

Customer Service Representative.

Customer Service / Support

Westlands, Nairobi Area
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About Philly Onyango:

I am a Self-motivated, energetic, optimistic, empathetic, and cheerful customer service professional with 2 years of experience helping customers by solving complex issues and providing an excellent customer experience. I have worked in a call Centre as a collection specialist where customer retention and conversion rate for my regular calls was 25% above the company average. I was  Awarded as The best Call center agent in the month of September 2021. I have gained professional communication and listening skills, excellent customer service skills, organization skills, and use of some computer software i.e. CRM.

Experience

I have worked as a Customer service representative and collection specialist as well as a Sales representative.

Education

Bachelors Degree in Commerce.

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