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Mombasa
PENNINAH KITULA

PENNINAH KITULA

customer service representative

Customer Service / Support

Mombasa

Social

Services offered

Hello, I'm Penninah Kitula, a dedicated and customer-focused professional with a passion for delivering exceptional service. As a Customer Service Coordinator, I thrive on the opportunity to streamline processes and exceed customer expectations.

My background in customer service has equipped me with strong communication skills and a keen ability to understand and address customer needs. I have a proven track record of coordinating and managing customer inquiries, orders, and concerns efficiently and effectively.

I am enthusiastic about the opportunity to bring my skills and dedication to a dynamic customer service team. With a customer-centred mindset and a focus on operational efficiency, I am confident in my ability to contribute positively to your organization.

Thank you for considering my profile. I am eager to discuss how my experience aligns with the goals of your company.

Best regards,

Penninah Kitula


 

Customer service representative
Customer service coordinator
Approximate rate: KSh 800 per hour

Experience

Addressed and resolved customer issues and concerns, maintaining a high level of customer satisfaction. Implemented effective solutions to prevent recurrence of common issues. Managed a high volume of customer inquiries via various communication channels, providing prompt and accurate information on products, services, and order statuses. Oversaw the end-to-end process of order fulfillment, ensuring orders were processed efficiently, and tracking shipments to guarantee on-time delivery.

Education

My a Diploma in Transport and logistics has helped me alot in my logistics career and currently an studying psychological counselling which has taught me to be a keen listener when handling clients.

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