PENNINAH KITULA
Customer Service / Support
Services offered
Hello, I'm Penninah Kitula, a dedicated and customer-focused professional with a passion for delivering exceptional service. As a Customer Service Coordinator, I thrive on the opportunity to streamline processes and exceed customer expectations.
My background in customer service has equipped me with strong communication skills and a keen ability to understand and address customer needs. I have a proven track record of coordinating and managing customer inquiries, orders, and concerns efficiently and effectively.
I am enthusiastic about the opportunity to bring my skills and dedication to a dynamic customer service team. With a customer-centred mindset and a focus on operational efficiency, I am confident in my ability to contribute positively to your organization.
Thank you for considering my profile. I am eager to discuss how my experience aligns with the goals of your company.
Best regards,
Penninah Kitula
Experience
Addressed and resolved customer issues and concerns, maintaining a high level of customer satisfaction. Implemented effective solutions to prevent recurrence of common issues. Managed a high volume of customer inquiries via various communication channels, providing prompt and accurate information on products, services, and order statuses. Oversaw the end-to-end process of order fulfillment, ensuring orders were processed efficiently, and tracking shipments to guarantee on-time delivery.
Education
My a Diploma in Transport and logistics has helped me alot in my logistics career and currently an studying psychological counselling which has taught me to be a keen listener when handling clients.
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