Patrick Kariuki

I have hands-on experience as a Customer Service Assistant in retail environments, including supermarkets, malls, and apparel stores. I have assisted customers with product selection, processed cash and card transactions accurately, maintained attractive merchandise displays, and ensured shelves were fully stocked. I have consistently met and exceeded daily and weekly sales targets, resolved customer complaints professionally, and contributed to improving overall store performance.

During my experience, I have increased daily sales by 15–20%, achieved 95%+ customer satisfaction ratings, and maintained 100% accuracy in cash handling, demonstrating reliability, professionalism, and strong customer service skills.

I hold a Diploma in Electrical and Electronics Engineering (Power Option), which has strengthened my problem-solving, organizational, and attention-to-detail skills. Additionally, I have completed professional certificates in Sales Closing, Fostering Customer Relationships, Life Soft Skills, and Digital Skills, equipping me with the knowledge and practical skills to excel in customer service and retail environments.