beBee background
Professionals
>
Nairobi
Patricia Mutuku

Patricia Mutuku

Customer Service Specialist

Tourism / Travel / Hospitality

Nairobi, Nairobi Area

Social


About Patricia Mutuku:

Adaptable and efficiency-oriented Customer Service Specialist with 10 years of combined experience in business and hospitality management. Influential communicator able to guide cohesive teams toward shared goals and advancement. Personable and approachable; enjoys meeting and talking with different people. Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty.

Experience

Result-oriented Customer Service specialist with over 8 years of experience in hospitality and hotel management. Expertise in front office operations and housekeeping. Proven leadership skills with the ability to coordinate across departments, increasing communication and maximizing guest service and satisfaction.  Track record of success in developing initiatives to reduce costs, increase revenues and streamline operations.

Education

Masters in Business Administration (Marketing Option).

Bachelor's of Science in Hospitality Management. 

Diploma in Hotel Management.

Professionals in the same Tourism / Travel / Hospitality sector as Patricia Mutuku

Professionals from different sectors near Nairobi, Nairobi Area

Other users who are called Patricia

Jobs near Nairobi, Nairobi Area

  • BURN MANUFACTURING Ruiru

    BURN is looking for an exceptional Customer Service Agent to fill the role. · The successful candidate must have experience in customer-facing tasks such as customer care direct sales and client relationship management. · The target is to ensure excellent service standards respon ...

  • The Cigna Group Nairobi

    Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. · We go further than just paying insurance claims. Solid customer relationships are our main goal. · ...

  • Career Directions Limited (CDL) Nairobi

    The client is seeking a proactive and customer-focused Customer Service Agent to serve as the first point of contact for their internet clients. The role involves handling customer inquiries, troubleshooting basic connectivity issues, · coordinating with technical teams, · ensuri ...