Okeno Carolyne

I am talented and well trained as well as equipped with tourism managementskills.I have mastered customer service skills. I seek to secure a challenging position that strives for organizational and personal development. 

a)Receptionist at Donhotel.
Duties and responsibilities
 Checking in and checking out guests.
 Receiving and making hotels calls.
 Manning the reception.
 Filing documents of the Hotel.
 Taking guest's data filling in GRC
b)Intern—Customerservice
Kenya Airport Authority-Jomo Kenyatta lnternational Airport
Duties and responsibilities
 Update Flight Information Display System.
 Facilitate educational tours.
 Facilitation ofdeparture and arrival procedures.
 Facilitation ofVIPs departurers and arrival process.
 Manning of VIP lounge.
 Complaint handling.

2016:Pursued degree in Bachelor of International Tourism Management under the
sc hool of Business and Economics at Jaramogi Oginga Odinga University of Science andTechnology attained second class-upperdivision
2017:Certificate course in basic sign language at Jaramogi Oginga Odinga University of Science and Technology
2011:Kericho Day Secondary School for Kenya Certificate of Secondary Education  attained(B- of 59 points).
2002:Mabole Primary School for Kenya Certifcate of Primary Education attained (326marks).