
Okeno Carolyne
Customer Service / Support
About Okeno Carolyne:
I am talented and well trained as well as equipped with tourism managementskills.I have mastered customer service skills. I seek to secure a challenging position that strives for organizational and personal development.
Experience
a)Receptionist at Donhotel.
Duties and responsibilities
Checking in and checking out guests.
Receiving and making hotels calls.
Manning the reception.
Filing documents of the Hotel.
Taking guest's data filling in GRC
b)Intern—Customerservice
Kenya Airport Authority-Jomo Kenyatta lnternational Airport
Duties and responsibilities
Update Flight Information Display System.
Facilitate educational tours.
Facilitation ofdeparture and arrival procedures.
Facilitation ofVIPs departurers and arrival process.
Manning of VIP lounge.
Complaint handling.
Education
2016:Pursued degree in Bachelor of International Tourism Management under the
sc hool of Business and Economics at Jaramogi Oginga Odinga University of Science andTechnology attained second class-upperdivision
2017:Certificate course in basic sign language at Jaramogi Oginga Odinga University of Science and Technology
2011:Kericho Day Secondary School for Kenya Certificate of Secondary Education attained(B- of 59 points).
2002:Mabole Primary School for Kenya Certifcate of Primary Education attained (326marks).
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