
Njeri Ndichu
Customer Service / Support
About Njeri Ndichu:
I am a communication expert currently in my 5th month in customer service. A journalist and a Public Relations consultant. Actress and dancer.
Experience
CCI-Kenya (Lemonade Car Team)
(August 2023 – January 5th, 2025)
- Handled customer inquiries, complaints, and support via phone, email, and chat.
- Provided accurate and timely solutions to customers while ensuring high levels of satisfaction.
- Maintained detailed records of customer interactions and feedback to improve service delivery.
Ensured quality was achieved to the standard of the campaign during customer interactions
Education
- Technical University of Kenya
Bachelor of Technology in Journalism and Mass Communication
(September 2021 – Present)
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