Nicholas Wambete
Customer Service / Support
About Nicholas Wambete:
Results-driven Quality Assurance professional with 8 years of experience in mobile, web and application testing and a proven customer success track record. Quality being my drive, I have setup a client reporting system using Jira and Zendesk, providing technical support and guidance, thus increasing both product and client success. I am skilled in analyzing software systems, identifying risks, preventing software issues, managing clients, and creating success reports to track team progress.
Experience
I have worked at E-cube for almost three years as a QA Customer Success Lead.
Education
I am currently pursuing my Bachelor's in Business Information Systems. I have however developed skills taught by doing.
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