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Nicholas Wambete

Nicholas Wambete

Quality Assurance | Customer Success Specialist

Customer Service / Support

Nairobi, Nairobi Area

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About Nicholas Wambete:

Results-driven Quality Assurance professional with 8 years of experience in mobile, web and application testing and a proven customer success track record. Quality being my drive, I have setup a client reporting system using Jira and Zendesk, providing technical support and guidance, thus increasing both product and client success. I am skilled in analyzing software systems, identifying risks, preventing software issues, managing clients, and creating success reports to track team progress.

Experience

I have worked at E-cube for almost three years as a QA Customer Success Lead.

Education

I am currently pursuing my Bachelor's in Business Information Systems. I have however developed skills taught by doing.

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