Monicah Ndung'u

I am an organized, result oriented Customer Service Professional with an excellent track record of significantly increasing service quality,sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty.

Based on my rich background in customer service ,business development and telesales, i possess several qualities that make me suitable for the role:

Communication skills: My experience in telesales has honed my ability to articulate ideas clearly, actively listen to customers, and build rapport. These skills enable me to effectively address customer inquiries, provide product information, and persuade potential customers to make a purchase.

Sales-oriented mindset: I am familiar with the sales process and understand how to identify customer needs, overcome objections, and close deals. This mindset helps me uncover upselling or cross-selling opportunities while delivering exceptional customer service.

Customer-focused approach: As a customer experience expert,I highly prioritize customer satisfaction. My background in customer service and business development helps me understand the importance of putting customers first and building long-term relationships. I will leverage on my experience to provide personalized solutions, address concerns, and ensure a positive customer experience throughout the sales process.

As a customer experience representative, I encounter challenging situations or customer complaints. My experience in business development and telesales has equipped me with strong problem-solving skills. I am able to think critically, analyze situations, and find creative solutions to address customer concerns effectively.

My experience in telesales  has helped me develop the mental fortitude necessary to handle rejection, stay motivated, and persistently pursue sales targets. This resilience will be valuable when faced with challenging customer interactions or sales goals in my customer service role.

As a business development expert,I am well-versed in understanding and promoting products or services. This knowledge will enable me to provide accurate information, highlight key features and benefits, and effectively communicate the value proposition to customers.

I have a Bachelors of Business Management, My major being in Procurement and Supply chain management.

I also have a diploma in Business Management among other credentials.