Neville Langat

I am Result-driven professional with proven expertise in customer service, sales, and virtual assistance, dedicated to helping businesses thrive. Skilled in building strong client relationships, handling inquiries with professionalism, and providing seamless administrative support to keep operations running smoothly. Adept at identifying customer needs, upselling products or services, and ensuring client satisfaction through prompt and effective solutions. Experienced in managing schedules, handling correspondence, and coordinating tasks remotely with precision and reliability. Passionate about improving customer experience and contributing to business growth by delivering measurable results. Known for excellent communication skills, attention to detail, and a proactive approach to problem-solving. Ready to bring value, efficiency, and a customer-first mindset to every project or team I support.

I am a customer-focused professional with experience in sales, marketing, administration, and clerical support. From August 2024 to May 2025, I worked as a Telesales Agent at M-Credit Limited, where I promoted financial products, managed client relationships, ensured compliance with documentation standards, and consistently exceeded sales targets. Between April 2023 and August 2024, I served as a Real Estate Sales & Marketing Representative at Starlight Construction Company, where I marketed properties through social media campaigns, conducted property tours, negotiated deals, and built lasting client relationships. During the same period, from April 2023 to February 2024, I freelanced as a Voice-Over Artist and Editor at Naftunes Production, handling social media management, ad tailoring, editing, and graphic design to boost engagement for real estate companies. Earlier, from January to March 2023, I completed an internship as a Court Clerk at Kisii Law Courts, where I managed legal documents, prepared case files, and assisted the public, strengthening my organizational and documentation skills. These roles have equipped me with strong communication, multitasking, and client service abilities 

I majored in Diploma in criminology and security studies at Kisii university