nehemia bosire

I am a competent IT support specialist with a strong technology background in software development, windows operating system technology, and Linux system admin. I have 2 years of experience as an IT Support Specialist and 8 years experience using the Windows operating system, and I have significantly become a power user. With this experience, I can reproduce and analyze the problems reported by end users. With the my practical skills, I am also capable of performing operating system deployments, training users in software and operating systems, assessing recurring issues and creating automated problems where possible.

Moreover,  I completed a 6-month self-paced training at Google, where I gained knowledge and practical skills on technical support fundamentals, bits, and bytes of computer networking, operating systems, and becoming a power user and system administrator. Additionally, I have a strong work ethic and believe in prioritizing tasks to achieve organizational goals. Moreover, I can deliver strong customer service as I have learned to exhibit empathy, being conscious of ones tone, acknowledging the person one is talking to, and developing trust with the user. In engaging customers, asking and responding to questions matters, and I am capable of building strong relationship as I am capable of using friendly tone that makes the customer comfortable. Thus, I will be a great asset and significantly contribute to organizational growth.