Customer Service / Support
Mwatela Jackson
KSh50 / hour
Approximate rate



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About Mwatela Jackson:

Motivated and detail-oriented professional with distinction in the Microsoft Office End User Professional Course. Experienced freelancer with four years of expertise in transcription and virtual assistance. Skilled in accurate transcription and delivering exceptional virtual assistance. Seeking a position to utilize Microsoft Office skills and provide outstanding service to clients.


Generation Kenya - Nairobi, Kenya 

 Freelance -Transcriber/Virtual Assistant


  • Providing transcription services for various clients in different industries, including medical, legal, and business.
  • Delivering virtual assistance services to clients, including scheduling appointments, managing emails, and conducting research.
  • Collaborating with clients to ensure timely delivery of quality work and meeting their expectations.
  • Staying up-to-date with industry trends and best practices to provide high-quality services to clients.


  • Certificate of Completion: Microsoft Office End User Professional Course - Distinction Craft Silicon Foundation, Nairobi, Kenya (1st November 2022 - 8thMay2023)
  • Certificate of Completion: (Freelancing) at Generation Kenya programme (January -  April) 2023
  • Loresho High school (2018 -2021)

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