IT Support Specialist
About Mulandi Ken:
My passion for developing information technology is equally matched by the knowledge I gained from school and working with NHIF as an intern, ICT expert, Graphic designer, Photographer, Editor, and Customer Care at METZ PHOTOLAB and AVERC as an IT specialist, and I am confident that I can help your organization meet any challenges it faces in the future. I am a self-motivated individual, who is able to perform well under minimum or no supervision and who can bring to the table solid capabilities in areas such as leadership, and management. My main aim is to utilize my knowledge and skillset to solve problems and create value in the organization I work for. My aspiration is to be effective, efficient, proactive, and decisive making a positive difference in any department I work in.
Email correspondence Graphic Design Office reception Local area networks (LAN) IT equipment installation and configuration Customer support, CRM systems IT support Installing new software File management and data back-up E-mail and internet Office tools: Word, Excel, Outlook Basic computer maintenance Self-awareness Persistence Patience Confidence Empathy Emotional control Print layout and design Print production Presentation skills Multimedia Editing Creativity Creative thinking Creative design
Diploma in Information Technology Zetech university • Jan 2015 – Dec 2017
•Am competent using Microsoft Suite i.e. MS word, MS Excel, MS Access, MS PowerPoint •Acquainted with HTML, WordPress. •Acquainted with Adobe Creative Cloud i.e. Adobe Photoshop, Adobe Illustrator, Adobe Lightroom Database management: I have carried out tasks related to SQL databases. I am conversant with using databases like MS Access and SQL. •Troubleshooting: Ability to troubleshoot computer systems and fix some network incidents in an efficient manner, therefore, keeping the system updated. •Setup and maintenance: Trained in the installation of both system and applications software and also troubleshooting them. •Incident/Defect management: Ability to visualize and solve ICT defects. •Computer Literacy. Ability to use Microsoft office packages. Well-versed with an understanding of Microsoft Office application packages including; MS Word, Excel, Access, PowerPoint. Good in data entry with good typing speed. •Graphics Design. Basic understanding of Adobe suite application packages like Photoshop and Illustrator and ability to design logos and flyers.
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