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Morine Mwangi

Morine Mwangi

Pychologist

Services provided: Sales Representatives , Customer Service Representatives , Communications , Microsoft Office , Counseling , Administrative Assistants , Proofreading/Editing , Research Assistants , Personal / Virtual Assistance , Data Entry , Therapy and Counseling , Psychologists

Embakasi, Nairobi Area
KSh4,000 / hour
Approximate rate

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About Morine Mwangi:

Experienced Psychologist with a demonstrated history of working in different industries. Skilled with good interpersonal relationships, Sales & Marketing skills, Customer service support and great communication skills. Strong community and social services professional interested  in Mental Health Awareness and Community Outreach, with a Bachelor's Degree focused in Psychology from KENYATTA UNIVERSITY

Experience

Call center international (CCI)

Call Centre representative (Apr 2023- Feb 2024)

 

  • Offering Customer Service and Customer Support while handling Inbound calls, outbound calls, agent care and screening and allocation in the MKOPA campaign.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Streamlined call centre processes for improved efficiency and reduced wait times.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

 

Education

2016- 2022: Bachelor of Arts (Psychology) in Kenyatta University GPA 64(Second Class Upper)

2012-2015: Kamahuha girls high school KCSE mean grade B+ (plus) 

2004-2011: Kibutha Boarding school

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