
millicent maina
Customer Service / Support
Services offered
Dedicated and experienced customer service professional with a demonstrated history of delivering exceptional service and fostering strong client relationships. Proven ability to collaborate with clients to identify their needs, propose effective solutions, and implement strategies to achieve business objectives. Skilled in handling inquiries, complaints, and complex transactions while maintaining a high standard of professionalism and efficiency. Adept at analyzing data and using insights to drive business growth and enhance customer satisfaction.
Experience
Customer executive manager, Shenzhen limited – Nairobi, Kenya June 2023 – Present
standard Strengthen customer service capabilities by developing & enforcing Customer Service
Maintain a comprehensive knowledge of our products, services, and promotions to effectively assist customers and provide accurate information.
Identify and escalate complex or unresolved customer issues to the appropriate department for further assistance and resolution.
Keep detailed and accurate records of customer interactions, transactions, and inquiries in our customer relationship management (CRM) system.
Collaborate with cross-functional teams to ensure a seamless customer experience, working closely with sales, technical support, and other departments as needed.
Education
Bsc. Paramedic science
Certificate in digital customer service.
Professionals in the same Customer Service / Support sector as millicent maina
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called millicent
Jobs near Nairobi, Nairobi Area
-
Customer Service Representative
4 weeks ago
The Cigna Group NairobiCigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. · We go further than just paying insurance claims. Solid customer relationships are our main goal. · ...
-
Customer Service Agent
2 weeks ago
BURN MANUFACTURING RuiruBURN is looking for a Customer Service Agent to fill the role. · ...
-
Customer Support Executive
2 weeks ago
Sistema NairobiWe empower family farms across Africa, Asia and Latin America with innovative biodigester and biofertilizer technology, alongside training, customer service and financing. · ...